Service Desk Plus
Simplify Your IT Service Management
Are you looking for an efficient and user-friendly solution to streamline your IT service management processes?
Look no further than Service Desk Plus!
With its powerful features and intuitive interface, it's the perfect tool to help you take control of your IT service desk and deliver exceptional customer support.
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management and CMDB, with service management capabilities for various departments within an enterprise, including HR, various facilities and finance.
Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure and extensible IT and business service management solution.
Key benefits of Service Desk Plus:
Streamlined Ticket Management
Service Desk Plus offers a centralized platform for managing all your IT tickets. From creation to resolution, you can effortlessly track, prioritize, and assign tickets, ensuring that no request slips through the cracks. Say goodbye to chaotic email threads and hello to organized ticket queues.
Effortless Incident Management
Incidents happen, but handling them shouldn't be a headache. Service Desk Plus provides a structured approach to incident management, allowing you to log, categorize, and resolve issues swiftly. With automated ticket routing and escalation, you can ensure that incidents are handled by the right people, at the right time.
Effective Problem Management
Put an end to recurring issues with Service Desk Plus's comprehensive problem management capabilities. By identifying the root causes of problems and implementing permanent solutions, you can prevent future disruptions and enhance the overall stability of your IT infrastructure.
Change Management Made Easy
Introducing changes to your IT environment can be a daunting task. Service Desk Plus simplifies change management by providing a clear framework to plan, review, and implement changes seamlessly. With proper documentation and approvals in place, you can minimize the risks associated with changes and maintain service continuity.
Efficient Self-Service Portal
Empower your end-users with Service Desk Plus's self-service portal. They can access a knowledge base of FAQs, submit tickets, track progress, and find solutions to common issues, all without having to reach out to the support team. This not only reduces the burden on your IT staff but also enables faster problem resolution.
Insightful Reporting and Analytics
Service Desk Plus offers a range of built-in reports and analytics to help you gain valuable insights into your IT service desk's performance. Identify bottlenecks, track key metrics, and make data-driven decisions to continuously improve your service delivery. With Service Desk Plus, you can measure, monitor, and optimize your IT operations effortlessly.
Flexible editions
Tailored to your needs
Every organization has unique requirements, and Service Desk Plus understands that. With its flexible and customizable nature, you can tailor the tool to fit your specific needs. It also integrates seamlessly with third-party applications and other ManageEngine products, enabling you to create a holistic IT service management ecosystem.
- Standard
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
- Professional
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
- Enterprise
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
Experience the Power of Service Desk Plus
Service Desk Plus is more than just a tool—it's your ally in delivering outstanding IT service management. Say goodbye to inefficiencies, reduce resolution times, and boost customer satisfaction. With Service Desk Plus, you have everything you need to elevate your IT service delivery to new heights.
Comprehensive services for Service Desk Plus
Net++ technology provides a number of services that help you make the most of Service Desk Plus' capabilities.
Our team of experts is ready to assist you with product configuration, local support, maintenance, and comprehensive administrator training.
Ready to improve your IT service management?
Contact us now to find out more about how we can help you implement and optimize Service Desk Plus for your organisation.